Senior Digital Service Designer

We are looking for a strength in ideation and innovation, combined with an ability to guide the strategy and development of digital products and services.

We start with the pre-specification phase, so we need to be able to communicate ideas well with senior people in our client base. You will need to be creative to generate new ideas which excite our clients and then work with strategists and developers to make these ideas a reality.

All of this is within exciting and fast-moving technologies where your ideas will push the limits of what has been done before. We expect you to keep well informed of new digital technologies and development techniques.

You must be inquisitive – to ask ‘why?’ and ‘how?’ To think about the experience and user needs, and understand why one approach will probably work better than another.

As an experienced service designer, you will be able to:

• Work with clients to refine ambitions and communicate how our team can help them
• Have a skill in helping clients appreciate the possibilities of new channels and digital surfaces; understanding the opportunities of going “beyond the screen” and using zero-UI techniques
• Ideate new digital products and services which meet the needs of our clients’ businesses
• Give support and leadership to the team to design and develop the service
• Support clients at all stages of service development – from opportunity assessment, proposition ideation, road-mapping, prototyping, go-to-market planning, operating model design, through to successful launch and scaling
• Act as a vital bridge between client ambition, user insight and the art-of-the-possible