Senior Service Designer

It is an exciting time for HM Land Registry as we continue on a major transformation programme. HMLR’s ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.

We are now looking for a Senior Service Designer to join our Customer and Strategy directorate to help us to achieve this. You will help us design accessible public services that:

• are simple to use;
• and work across many channels, devices, browsers and platforms.

As a Senior Service Designer, you will work as part of multidisciplinary agile teams to deliver digital services. As a practitioner, you will work on the end-to-end journey of services across digital and offline channels provided by different parts of HMLR and be a competent service designer who can develop designs based on evidence of user needs and organisational outcomes.

About the Design Community:

It is an exciting time to join our vibrant and supportive design community. You will have an opportunity to help shape and grow the service design practice and pass on your knowledge to other community members.

Areas that you may be required to work on include:

• analysing and interpreting user needs and business objectives in highly complex service areas
• helping to re-imagine how services can be delivered end-to-end and identify potential areas of improvement
• working with user researchers, business analysts and developers to turn concepts into user-centred services
• supporting workshops with the team, senior project stakeholders and users
• ensuring that services meet the digital service standard, coordinating and leading in service assessments as necessary to provide service design evidence to support the relevant points
• collaborating with senior service designers across the government to identify and design scalable, cross-government service design patterns and standards
• growing our service design community within the design community of practice, building skills and developing our people to elevate this function.

For more information about the role, please see the attached candidate pack.

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Delivering at Pace
• Changing and Improving
• Making Effective Decisions