Senior Service Designer

We are looking for someone to join us as a Senior Service Designer.

As a senior service designer you will work in multidisciplinary teams, often blended from dxw, client and partner staff, including ‘user researchers, content designers, business analysts, developers and others. You will help those teams work together to create products and services that both meet the needs of the different people who will use and be affected by them, and help our clients achieve their intended outcomes.

You will use a wide range of service design approaches and methods in a mix of settings, across strategic projects as well as discovery to live projects in line with the Government Service Manual and dxw design team principles and practices, and support other service designers to do the same. You will deploy familiar forms of co-design and collaboration. You may also bring new approaches to the team to broaden our skillset.

As one of our senior service designers, you will work on more complex projects and guide others in the design team, and our clients too. You will be comfortable working on services at different stages of their life cycle, from early discovery around new and potential services to transformation and improvement of existing ones.

You will work with the whole team to understand and frame the problem, support research, design and facilitate workshops and create the necessary outputs to move the project forward. You will work with our delivery leads to refine project plans, look for opportunities to improve project outcomes and advocate for all forms of design both inside and outside of dxw.

You will use a range of approaches to create and communicate clear and compelling recommendations, making sure they reach and influence the right people.

You will support your colleagues in sales activities to create good proposals and in project inception to establish human-centered and agile ways of working. During projects you will help clients to build their own service design capability and capacity.

You will help dxw strengthen our service design practice by supporting the hiring, coaching and mentoring of others. You will help to improve the way we work, developing, challenging and documenting our design practices to ensure that service design at dxw is the best it can be.

You’ll regularly share your experiences with the team and the wider design community to develop your own skills and help others improve.