Senior Service Designer

As we grow we’re looking to hire a Senior Service Designer to join our team to help us both internally and on client sites. Working on client sites, you’ll be a key member of our consultancy team and will find yourself supporting delivery teams as they deliver products using Agile methodologies.
Our Burendo employees are currently working remotely. In the future we will operate a flexi/blended working model where there will be some requirement to be in the office or on client site. To be considered for a permanent position in our team, candidates must live within a commutable distance from Leeds City Centre or be open to relocation.

Requirements
What you might be doing:

• Exploring healthcare users’ end-to-end journeys to help develop next generation digital services.
• Redevelop a leading retailer’s shopping experience (both online and physical) to create memorable encounters.
• Help a financial institution leverage Artificial Intelligence to help businesses to make smarter choices with managing their money.

The kind of person we are looking for:

• Demonstrable experience working as a mid to senior level Service Designer in the Public Sector working to the Service Standards.
• The ability to apply Design thinking and User Centred Design to visualise a service including a users touch points, overlaid with insights
• Can map as-is journeys and creating new blueprints (for services and processes across channels)
• Approach UX as a team sport, collaborating with Content designers, User Researchers, delivery teams, clients and users in design
• Experience of working in an Agile/Lean workflow, with understanding of processes and how to leverage them.
• A passion and drive for designing brilliant products, services and experiences.

Nice-to-haves

• Experience in working in multiple industries or sectors
• Experience in a Technology or Consultancy Company
• Experience of working in both Public and Private sector