Senior Service Designer

We’re looking for one Senior Service Designer to join our Service Design team here at Citizens Advice.

Our team works to design and develop services that genuinely meet the needs of our service users.

You’ll work with service users, frontline staff, subject matter experts and stakeholders, alongside other researchers and designers, to design new services.

As a member of the service design team, you’ll be involved in every stage of the design process. You’ll be:

• working to understand user needs and the strategic direction of the organisation
• generating service concepts
• planning and facilitating co-design workshops
• actively prototyping and testing design ideas