Senior Service Designer

We’re recruiting for a Senior Service Designer who has a passion for design and a proven track record of success.You will join our exciting and supportive user centred design community to work collaboratively within multidisciplinary agile teams, alongside user researchers, developers, service designers, product owners and others.

Hear from our team and learn more about what it’s like to work in digital services at NHSBSA.

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Hybrid working model (we are currently working largely remotely)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts

Main duties of the job

You will design the end-to-end journey of a service. Your work will enable a user to complete their goal and government deliver a policy intent. Your work will involve the creation of, or change to, transactions, products and content across both digital and offline channels.

As a Senior Service Designer, you will be an experienced designer who works with minimal support and can influence and mentor others. At this level, you:

• will work with managers and leaders to develop design concepts
• will have responsibility across complex services
• will set direction and embed good practice within teams
• make important decisions based on research and understand how this research impacts others