Senior Service Designer

Our Senior Service Designers, bring an inclusive, user-centred approach to the delivery of national services in health and care. You will join an active and supportive design community and collaborate across professions and organisations, to ensure new and existing services provide outstanding experiences and work for the whole population. You will have the opportunity to analyse and rethink the delivery of health and care services and improve delivery at national scale.

As a Senior Service Designer you will be responsible for:

• Leading the design work for new products and services and enable improvements to existing ones

• Developing designs to meet proven user needs and achieve agreed outcomes

• Interpreting evidence-based research and incorporating this into your work

• Supporting the values and standards of inclusive and accessible design

• Communicating ideas clearly and simply

• Working in cross disciplinary teams, leading on workshops with the team, users and stakeholders

• Influencing colleagues and senior stakeholders, with clear rationale for your design decisions

• Reviewing the work of others constructively

Some of the key skills and experience we’re looking for:  

• Industry experience of applying design knowledge to service design including mapping, user needs analysis etc.

• Experience of working as a designer supporting several cross-disciplinary product teams at the same time

• Extensive Industry experience of applying design knowledge in service design, ideally with digital services

• Experience of using user-centred design practices for real life situations and applications

• Ability to create concepts and maps to support design and redesign of services

• Experience or qualifications demonstrating skills in design applications

We have opportunities for Senior Service Designers in Leeds, London or Exeter and are running duplicate adverts across these locations. You only need to apply to a single advert to be considered for all Senior Service Design roles at either of these locations.