Responsibilities
As Senior Service Designer, you will be responsible for:
· Leading end-to-end Service Design and customer experience projects from new service propositions to holistic service experiences
· Driving operational excellence and efficiency, delivering suitable design quality whilst balancing value and cost
· Providing design thought leadership to senior business stakeholders, actively drive, and co-create approaches between Design and other business functions
· Leading projects and delivery streams, able to influence and create enabling conditions for success
Requirements
The successful candidate will ideally have:
· Experience leading and guiding ethnographic and immersive customer research
· Strong experience running and managing service prototypes and experiments from clarifying the hypothesis to set up and measuring results
· Creative and content leadership on high complexity projects and setting the standard of content specialism
· Expertise in human-centred design processes and curiosity to adopt new approaches to product and service development
If you’ve got 2 of the 4 skills we’re looking for, we still want to hear from you!
It would be beneficial if you also had:
· A Bachelor / Master degree or equivalent in a Design Research related discipline
· Thought-leadership on design processes, methodology, culture, technology
· Expertise in Adobe Design Suite (Illustrator, InDesign, etc)
· Demonstrable design advocacy and mentoring skills to provide strategic and tactical design direction
· Entrepreneurial mindset and quick-thinking capabilities
· Interest in the start-up world from FinTech, InsureTech to mobility as a service
Qualified candidates must present an online portfolio that:
· Demonstrates a passion for digital product development and deep customer insights
· Shows experience with diverse content and subject matter, innovation and usability
Wales