Senior Service Designer

As an experienced service designer, you will be able to:

• Work with clients to refine ambitions and communicate how our team can help them
• Have a skill in helping clients appreciate the possibilities of new channels and digital surfaces; understanding the opportunities of going “beyond the screen” and using zero-UI techniques
• Ideate new digital products and services which meet the needs of our clients’ businesses
• Give support and leadership to the team to design and develop the service
• Support clients at all stages of service development – from opportunity assessment, proposition ideation, road-mapping, prototyping, go-to-market planning, operating model design, through to successful launch and scaling
• Act as a vital bridge between client ambition, user insight and the art-of-the-possible

What we can offer

The digital services we co-create, develop and launch with our clients are often transformational. They are not obvious, and we need a team who can make sense where there is little framework or direction in place. It may mean resetting the direction and asking fundamental questions.

The services we design are sometimes purely digital and sometimes have a physical element, making this a unique opportunity to do both.

This is an opportunity to work with a range of clients – the big and the small; from established multi-national to ambitious start-ups. Clients are disrupting different market sectors such as consumer, industrial and medical. Some have existing products and are looking for new ways to deliver their offering, and some have a new product, a new idea or working service. They might have a limited understanding of the digital part and may need to solve a technological problem or be shown how to scale.

At Cambridge Consultants you will have a like-minded technology, engineering and science organisation behind you. People brimming with ideas and a hunger to solve problems. You need to know digital technologies, when a decentralised approach might be right,  to know your clouds … and when to use the edge. You will understand the trends – for example digital twins or Artificial Intelligence of Things, or the potential of 5G private networking – and you know what the market is like; these might be outdated by the time you are reading this. You have to keep moving with the technology trends.

Specific responsibilities

Working with clients:

• Lead the delivery of digital product and service projects in a senior client-facing role
• Travel to client sites for workshops, meetings and presentations (subject to Covid-19 restrictions); however most of your time will be spent working with the Cambridge Consultants team rather than at clients’ sites

Supporting sales:

• Take a lead role alongside business developers in defining projects with potential clients and generating proposals
• Take responsibility for on-going account development in collaboration with the wider Cambridge Consultants’ commercial team

Develop Cambridge Consultants’ capability:

• Work closely with business developers around the business to help them understand and identify digital service development opportunities
• Develop propositions and appropriate collateral to expand our offerings to the market
• Maintain an understanding of and capability in the latest approaches in digital service design and development
• Mentor others in the team to sustain a strong, collaborative working environment

Essential requirements: 

• Significant experience delivering truly-innovative digital service projects, ideally in a consulting business
• Significant experience thinking creatively about innovative ideas and solutions to client’s challenges
• Experienced at using a range of service design tools to enable innovation and creativity, focusing on the user and converting outputs into value propositions
• Knowledgeable about the latest digital technologies and credible at a technical level, with the ability to work closely with experts across domains to deliver a complete solution
• Comfortable engaging with clients at the pre-sales stage to define a project to meet their needs
• Good communicator in both written and spoken form, credible with the most senior executives and less experienced stakeholders alike; with those who are technically fluent and those with limited technical understanding

Desirable experience: 

• Demonstrable experience engaging with clients across strategic, innovative and development dimensions
• Experience in a consultancy, working with a broad range of clients and across sectors
• Experience of leading the sales process for new clients
• Experience across the full breadth of tools and approaches used in digital service design with relevant training and qualifications
• A strong academic background and a degree in a relevant subject