Senior Service Designer

This is a fantastic opportunity for a Senior Service Designer to work on end-to-end Service Design projects, from early phase proposition development to launching innovative businesses. We’re looking for a creative and proactive team member who is passionate about developing new products and services across a broad range of areas; health, small businesses and gig economy that may include products and services in the insurance, financial management and mobility sectors.

The interview will focus on a piece of work you have done or your portfolio. We ask you to send us a copy of this prior to your interview for us to review.

About Admiral Pioneer

Admiral Pioneer is a new entity within Admiral Group with the objective of seeding, launching and scaling new businesses in areas of increasing societal importance. We are focusing on three significant domains:

• Mobility
• Future of Work
• Live to 101

These domains are long term growth areas for Admiral. We anchor around meeting customer needs and are focused on experimenting and proving new products, business models and partnerships through a discovery driven approach.

We aren’t an incubator, we are building a dynamic and energizing environment where we will provide all the excitement and freedom of a start-up, with the support and stability of an established organization. We want to recruit passionate business builders who look at the world and see huge opportunities to change it.

Responsibilities 

As Senior Service Designer, you will be responsible for:

• Leading end-to-end Service Design and customer experience projects from new service propositions to holistic service experiences
• Driving operational excellence and efficiency, delivering suitable design quality whilst balancing value and cost
• Providing design thought leadership to senior business stakeholders, actively drive, and co-create approaches between Design and other business functions
• Leading projects and delivery streams, able to influence and create enabling conditions for success

Requirements 

The successful candidate will ideally have:

• Experience leading and guiding ethnographic and immersive customer research
• Strong experience running and managing service prototypes and experiments from clarifying the hypothesis to set up and measuring results
• Creative and content leadership on high complexity projects and setting the standard of content specialism
• Expertise in human-centred design processes and curiosity to adopt new approaches to product and service development

If you’ve got 2 of the 4 skills we’re looking for, we still want to hear from you!

It would be beneficial if you also had:

• A Bachelor / Master degree or equivalent in a Design Research related discipline
• Thought-leadership on design processes, methodology, culture, technology
• Expertise in Adobe Design Suite (Illustrator, InDesign, etc)
• Demonstrable design advocacy and mentoring skills to provide strategic and tactical design direction
• Entrepreneurial mindset and quick-thinking capabilities
• Interest in the start-up world from FinTech, InsureTech to mobility as a service

Qualified candidates must present an online portfolio that:

• Demonstrates a passion for digital product development and deep customer insights
• Shows experience with diverse content and subject matter, innovation and usability