Senior Service Designer

Do you enjoy using design thinking to solve problems? Are you motivated by the opportunity to support the learning of others through creative design solutions?

We are expanding our pool of talented Designers within the Global Design Team with a new role at senior level. This is an exciting opportunity to help shape the future design of our English Language Teaching (ELT) group.

We are looking for someone who enjoys solving problems with design and delivers original and well thought out solutions. You will be involved in a wide range of projects across multiple channels working with teams in Cambridge and across the globe.

We encourage curiosity, exploration and self-development and truly believe inspired people create their best work. This is a great time to join our growing team of creatives and make a mark on projects from start to finish.

You are a service designer with an understanding of how design can be used to create great customer experiences. You will be able to demonstrate expert knowledge of design thinking with a good understanding and appreciation of print/digital design.

You understand design as a high-value service and are committed to delivering nothing but the best.

Responsibilities include:

• Designing engaging, original, functional and consistent solutions that align to the design strategy and enhance our products
• Creating a series of UI assets and UX artefacts ranging from rough sketches to pixel-perfect clickable prototypes. Test. Iterate.
• Contributing to information architecture refinement, be involved in interaction design, measure and optimise solutions to improve usability, take over prototyping and testing and create the best user experience for our customers
• Liaising with stakeholders and comfortably act as the voice of the user, while balancing between user needs and business requirements
• Designing experiences and assets for various channels including websites, apps, social media, email and more
• Supporting the team by refining and evolving processes and products for a variety of outputs and contribute to the team’s development by bringing new ideas and solutions to the table
• Provide guidance and mentorship to mid and associate service designers, supporting them in their day-to-day work

About You

You will have experience designing for in-house or agency including creating cross-platform, responsive user interfaces and end-to-end-UX design experience with strong UI skills. Experience of delivering UX designs in Agile/Scrum methodology is essential and you will need a good working knowledge of key design tools, such as Figma, Sketch, inVision, Axure or similar.  We’d like you to be familiar with basic front-end development (HTML/CSS/JavaScript).

We are a highly collaborative team and you should be happy to ask for help and also help others deliver the best outcomes.

Please supply a link to your portfolio with your application.