Senior Service Designer

Service Designers are part of HMPO’s Business & Service Design team.

As HMPO is in the midst of a significant period of transformation, you will have the opportunity to be at the forefront of important and meaningful change that touches the lives of millions of people in the UK and overseas.

You will need to work confidently between the high-level, big picture of transformation, and the detail of day-to-day problem solving and implementation, bringing to life how they are linked, and providing the narrative that pulls together different parts of the business for a coordinated and coherent design approach.

You are someone who is passionate about the improvement of services to better meet user needs and deliver well-defined outcomes in line with our organisation’s strategy. With opportunities to work across existing government boundaries, this passion will be used to advocate for and develop services that are more human-centred and create measurable value for the public and the organisations delivering them.

You will have the ability to define a problem and work at pace to deliver an agreed solution, helping to shape a design-led approach for the organisation and taking advantage of flat management structures.

You will be a hardworking teammate who can engage authoritatively with a wider range of partners and managers, including significant exposure to senior management. Accordingly, you will play an open leadership role in the organisation and you will be required to form constructive relationships at all levels and deliver through others. The post is stretching but we work in a positive team environment and team members find the job rewarding with plenty of opportunities for you to demonstrate the capability to operate at more senior levels.

We are an equal opportunity employer and value diversity and inclusion at Her Majesty’s Passport Office. We are committed to creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.