Senior Service Designer

You are creative
You are creative and imaginative – capable of redefining the problem, breakthrough
thinking and sparking lots of ideas, and spotting opportunities. You are a reflective
practitioner.
You are a designer
You understand design and what it has to offer and can articulate its value to clients. You
have excellent visualization and making skills, communication, research, engagement and
facilitation skills.
You are a change maker
You have strategic thinking – helping make change happen by working from the ground
up, and from the top down to create new solutions that actually get implemented. You
love to work on projects with diverse teams.
You are a leader
You exercise leadership, and are able to help people challenge their assumptions and
make way for new ideas. You have the courage, energy and dedication to make things
happen and have impact, at scale.
You are passionate about social change
You are passionate about making a difference to people’s lives. You are motivated and
inspired by social change and how design can make real difference in the world.
You are hungry to learn and to work with colleagues from other professional disciplines
and backgrounds.
Expected Skills, Knowledge and Experience
● At least 5 years experience of working as a designer
● Recognised Service Design qualification (preferred)
● Excellent software skills with Google Suite, Adobe CS – InDesign, Illustrator &
Photoshop
● Track record of growing design-led capabilities and practices in teams and
organisations
● Experience of applying service design methods within complex system change
projects

You will work as part of a project team across our high-impact, innovation consultancy.
Main responsibilities
Client delivery – project leadership
● Negotiate and confirm programmes of work with clients, firming up project
requirements and outputs following kick off meetings, ensuring that any changes
to scope are communicated to the IU project team and that client expectations are
well managed.
● Manage successful delivery of smaller client projects and work-streams in larger
projects ensuring that:
○ Project outcomes are achieved, we deliver maximum impact and we get
strong positive feedback from our clients;
○ We deliver on time, to budget and within parameters agreed with the client,
re-negotiating scope where necessary and re-allocating resources to meet
project challenges, including achieving the required project margin; and
○ Provide effective and efficient project administration, including using the
internal financial and other project management systems effectively.
● Manage the work, expectations, morale and effectiveness of small project teams.
● Undertake high level stakeholder mapping and engage with key project
stakeholders to secure their buy-in to the project aims.
● Demonstrate excellent practice in service design, including:
○ Design and delivery of creative workshops and sessions with clients and
services users;
○ Design research activities including use of ethnography, report writing, story
telling, archiving, data protection, and ensuring adherence to the research
ethical code of conduct;
○ Communication design and data visualisation; and
○ Design and delivery of practical prototyping in local systems