Senior Service Designer

Come and work for us and you’ll receive a benefits package that rewards your hard work and commitment, including a minimum of 27 days annual leave per year which increases with length of service plus Bank Holidays and the option to purchase additional leave, time off for volunteering, flexible working options, a generous Pension Scheme, access to loads of online and high street discounts including holidays, computers, insurance, mobile phones and meals out, and perhaps most importantly – a work/life balance.

An exciting opportunity has arisen for a Senior Service Designer.

The NHS BSA Digital function develops, support and operate systems in support of NHS BSA operations. Business critical back-office and internet deployed digital applications are provided to support NHS BSA business streams. These systems currently support internal users and external users.

As a Senior Service Designer, you will support the wider design team, which includes (Interaction (UI), User experience (UX), you will have a working knowledge of practicing user centred design within the government, and will be responsible for managing and supporting a range of activities required in the BSA’s journey to become a multi-sourcing digital business. We are modernising and transforming the business in line with this journey, putting the user at the heart of everything we do and this includes the delivery of business solutions using agile methods in a continuous delivery environment.

You will be an active member of the digital department based in Stella House, Newcastle with occasional travel to other locations.

As part of the role you will:
– Analyse failure within services and identify root causes for that failure
– Identify opportunities for cost reduction and improvement within an existing service
– Understand user needs and identify where separate interactions with government should act as one service that meet that need
– Arrange these separate interactions into rational user journeys within that service
– Look for commonalities in activities across services where products could be made
– Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service – both digital and process based
– Create and rapidly iterate service prototypes
– Identify and design new service patterns and standards.