Service Design Analyst

Main Purpose of Role:

The Service Design Analyst works with our legal teams to identify opportunities for improvement through better utilization of resource, improved business processes employing best practice. Working as part of the Service Design team to consider the short, medium and long term implications of change. They will play an active role in the analysis and implementation stages of the Service Design framework. Mapping processes, measuring efficiency, capturing requirements, working with 3rd party developers, testing and training users to ensure adoption.

The Service Design Analyst will support the firm’s RPA (robotic process automation) Centre of Excellence. They will help to assess new ideas in Automation Hub and then develop and test the bots as well as providing ongoing support to the firm’s bot estate.

We are seeking an enthusiastic problem solver who is comfortable working within a fast-paced environment with the ability to manage a variety of stakeholders across the business.