Service Design Lead

Your responsibilities:

• Working with multidisciplinary teams to produce exceptional digital experiences, whilst balancing the needs of users and clients throughout.
• Playing a key role in an exciting mix of user experience work which will include research, flows, user stories, sketching, wireframing, sitemaps, journey maps, blueprints and prototypes.
• Planning and facilitating workshops with clients or customers including co-creation, priority ranking, value proposition, service definition and user experience mapping.
• Working directly with stakeholders involving them openly in your processes, helping them distil project goals and objectives into project requirements and championing the needs of customers throughout the project.
• Inspiring co-workers and sharing knowledge and skills with the team, recognising potential in the latest technology and other trends.
• Good time management skills and the ability to deliver to deadlines.
• High standard of report writing, making it easier for clients to connect the dots with clear communication and actionable recommendations

Your skills/experience

• Extensive experience researching and designing digital services and applying strategic thinking to the process
• An understanding/experience of various research methodologies including contextual interviews, stakeholder interviews and user feedback sessions (lab based)
• Bringing designs to life through prototypes (with a range of tools)
• Bringing services and experiences to life through user journeys and service blueprints.
• Excellent communication and interpersonal skills
• Graphics/illustration capability is desirable
• Highly motivated and self-managing
• Experience working within an agency environment
• Minimum 5 years in a Service design role
• Bachelor’s degree in Product design, Service design, UX/UI design, Psychology or other relevant fields