Service Designer

Job Description:

• As a Service Designer, resource will be working through the entire design and delivery process, from framing problems, understanding and visualising service landscape, improving and reimagining end-to-end service, crafting service details, prototyping service to orchestrating work to support implementation.

• Ensure the solution’s serviceability, warranty and manageability are defined and deliverable within the boundaries of the Enterprise Architecture framework

• Ensure that the network, service and related operational support requirements are fully captured, understood, agreed, consistent and communicated according to the customer standards.

• Experience in delivering service designs that span multi-disciplinary areas, preferably in a large telecommunications or IT environment.

• Ability to understand a wide range of disciplines in enough detail to communicate effectively with experts in those areas, for example: sales, order management, Provisioning and Assurance processes, billing and operations.

• Process mapping, improvement and reengineering. Process analysis and design

• Experience developing and introducing complex change into operational and IT environments.

• Work with all key stakeholders to understand and document IT Operations and Service implementation processes

• Work with Business Analysts, Architects, Operations Leads to document Application process from operations perspective

• Define and build new SOPs as part of IT handover to Operations