Service Designer

What will you be doing as our new Service Designer?

Joining us on our digital journey will see you contribute to activities on projects including workshops, creative brainstorms, and service definition.

This is your opportunity to be part of a growing team that is creating positive impact for our internal stakeholders and the broader community by creating services that make a difference by developing designs based on evidence of user needs and organisational outcomes. Whether it be safer working environments, remote inspection of sites or contributing to the digital twin journey you’ll be partnering with a wide range of teams to champion digital delivery to the highest calibre by collaborating internally and externally.

Key responsibilities:

• Use insight to drive our strategic thinking and place the human at the centre of what we do
• Use design research techniques to uncover customer needs and pain points whilst understanding, analysing and mapping complex journeys and processes
• Support new capability development efforts by providing expert information in meetings by introducing and utilising new and emerging technologies to deliver innovative and robust solutions
• Own the service design deliverables within a project such as service concepts, blueprints and other service design artefacts
• Ensure projects are delivered on time, to budget and to quality standards
• Practice proactive stakeholder management where you lead, lean in, be creative and have fun
• Engage and participate in ongoing activities, seminars and with subject matter experts to enable us to learn, practice, and evolve our digital offerings