Service Designer

The Opportunity​​​​​​​

We are looking for a Service Designer to join our small, but highly talented and growing design team to collaborate and problem-solve some of the most complex challenges in health and social care.

Do you want to improve the lives of the people of Scotland through accessible and inclusive user-centred design processes?

Do you want to play a key role in championing the Scottish Approach to Service Design within the public sector?

Do you enjoy uncovering user needs to understand and visualise complex problems?

Do you enjoy working at pace and being adaptive to an ever-changing environment?

Working within the Product and Delivery Business Unit you will have the opportunity to design and deliver work that will directly inform the development and delivery of digital services for health and care professionals, and the general public.

Does this sound like you?

What We Love to See

Service Designers offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:

• Proven experience as a designer developing services and/or products.
• A clear understanding of agile methodology and the ability to work within a fast-paced, evolving environment.
• Ability to confidently lead and facilitate design discussions to identify user needs by defining appropriate approaches to engagement whilst advocating for the Scottish Approach to Service Design.
• Highly experienced in evidence-based design and can turn complex information into simple designs.
• Ability to collaboratively prototype whilst being confident in establish design patterns and iterate them.
• Highly effective communicator knowing how to make complex technical information and language simple for diverse senior internal and external stakeholders (both verbally and in writing).
• Ability to work on own initiative, to organise and prioritise workload and to meet strict deadlines.