Service Designer

As a Service Designer at AND Digital you will be responsible for designing the end to end journey of a service. As a result, you will need to be able to:

• Identify challenges in the existing user journey and develop solutions to improve the experience.
• Design services that have the user at their heart and focus on solving their problems.
• Work well with the wider team and stakeholders and bring them into the design process,
• Be able to break complex services down into separate processes.
• you will need to design for all touch points across a service

To do that, it’s essential you bring the following:

• An understanding of design thinking and Human centred design
• The ability to design services that meet user needs.
• Understand the user’s experience whilst using a product or service.
• The ability to visualise a service including a users touch points, overlaid with insights
• Map as-is journeys and creating new blueprints (for services and processes across channels)

It’s Helpful If You Also Have

• Public sector knowledge or experience in particular the GDS standards
• Understanding of agile approaches and experience of working in agile teams.
• Experience of designing in a policy context