Service Designer

Detailed Job Description:

Skills

• Demonstrable and recent track record of delivering service designs that span multi-disciplinary areas, preferably in a large telecommunications or IT environment.
• Ability to understand a wide range of disciplines in enough detail to communicate effectively with experts in those areas, for example: sales, order management, provisioning and assurance processes, billing and operations
• Process mapping, improvement and reengineering. Process analysis and design – ideally within Pega applications.
• Experience developing and introducing complex change into operational and sales environments