Service Designer

You will be an expert in leading small interdisciplinary design teams that aim to create new innovative service offerings and experiences, or improve existing ones. Together you will tackle strategic business challenges and take multidisciplinary teams on the exciting and often new journey of culture change and customer-centred end-to-end service design, contributing to the council’s digital agenda.

Excited by the opportunity of growing and embedding service design by coaching and mentoring colleagues across our organisation which is committed to delivering the best services for our customers you will be an ambassador of creative, user-centred design and problem-solving, working alongside Service Representatives, Business Change and partners, leading on discovery and definition of improvement, working collaboratively with our stakeholders to design user centred solutions.

You will be a service design, design research or strategy practitioner, with experience gained in complex working environments, be creative and an expert in co-designing and piloting innovative services with customers, while building internal capability. You have strong leadership skills and care passionately about engaging front-line staff as well as senior decision-makers in a collaborative and outcome-driven strategic design process that generates measurable business outcomes.

You will have significant practical experience using a broad range of service design methods and approaches, particularly service proposition development, workshop facilitation and customer co-design, deep applied understanding and application of design processes. Your approach will be underpinned by your understanding of the Sottish Approach to Service Design with knowledge and experience of using qual and quant design research methods.