Service Designer

We’re looking for two Service Designers to join our Service Design team here at Citizens Advice.

Our team works to design and develop services that truly meet the needs of our service users.

You’ll work with service users, frontline staff, subject matter experts and stakeholders, alongside other researchers and designers, to design new services.

As a member of the service design team you’ll be involved in every stage of the design process. You’ll be:
●       working to understand user need and the strategic
direction of the organisation
●       generating service concepts
●       planning and facilitating co-design workshops
●       actively prototyping and testing design ideas

You’ll need experience applying the service design process in a fast paced, iterative environment.

We’re interested in people who can see the bigger picture and also be able to get into the detail when needed. You will need to be able to communicate your thoughts and ideas well, both verbally and visually.

We are looking for someone who is enthusiastic about creating positive change and who will always be user focussed, collaborative, hardworking and open to learning new things.