Service Designer

This is an opportunity for an experienced Service Designer, with service design and design research capabilities, to drive and deliver outstanding human-centred insight and design work.

You will have a minimum of 2 years relevant experience; working from initial research, through to strategy, design workshops, and design deliverables, with the confidence to report back to stakeholders at all levels of seniority.

As a seasoned practitioner with a design thinking mindset, you’ll be confident in questioning briefs and suggesting innovative methodologies to suit project objectives. You will be comfortable working as part of a small team, as well as running things on your own.

Your responsibilities

• Playing a key role in an exciting mix of user experience work, which will focus on research, insights, flows, journey mapping, and visualising research – but will also involve aspects of sketching, wireframing, sitemaps, and prototypes.
• Working with multidisciplinary teams to support the creation of exceptional experiences, whether digital or physical, whilst balancing the needs and goals of users and clients throughout.
• Planning and facilitating workshops with clients or customers including insight delivery, co-creation, priority ranking, value proposition, service definition, and user experience mapping.
• Working directly with stakeholders, involving them openly in your processes, helping them distil project goals and objectives into project requirements and championing the needs of customers throughout the project.
• Inspiring co-workers and sharing knowledge and skills with the team, recognising potential in the latest technology and other trends.
• Good time management skills and the ability to deliver according to budget and deadlines.
• Continually evaluating and improving Spotless methods and processes to ensure we are always offering the best solution to clients and their customers.
• High standard of report writing, making it easier for clients to connect the dots with clear communication and actionable recommendations.
• Attending at least 1 design event every quarter to keep up to date with the latest trends and methodologies.
• Contributing to internal projects, writing articles and blog posts on topics, tech or areas of interest, relevant to the design of products and services.
• Conducting regular feedback sessions with colleagues who line into you, and running professional development planning sessions twice a year.
• Taking a leading role in responding to briefs, preparing and presenting at pitches.
• Representing the company at conferences and events, taking responsibility for internal marketing opportunities such as round tables, breakfast events and training workshops.
• Working with the Director and Head of UX to support ongoing recruitment for an ever growing team.
• Constantly looking to improve our capabilities and what we offer to clients, especially in terms of Service Design and Digital Transformation.

Your skills and experience

• Extensive experience researching and designing digital services and applying strategic thinking to the process
• An understanding/experience of various service design approaches and when best to apply these
• Bringing designs to life through prototypes (using a range of tools)
• Bringing services and experiences to life through user journeys and service blueprints.
• Excellent communication and interpersonal skills
• Graphics/illustration or video capability is desirable
• Highly motivated and self-managing
• Experience working within an agency environment
• Minimum 2 years in a service design role
• At least a Bachelor’s degree in Service design, Product design, UX/UI design, Human Computer Interaction, Psychology, or other relevant fields