Service Designer

In this role you will:
• Provide guidance and oversee the effective design of end-to-end services.
• Develop designs based on evidence of user needs and organisational outcomes.
• Determine whether service designs are fit for purpose and assess readiness against agreed service acceptance criteria.
• Identify user issues and important needs.
• Work with senior leaders and technical colleagues to develop designs across multiple services.
• Work with project teams to apply the service design framework and standards, ensuring that project plans include the design contribution, review and approval.
• Provide assurance that the solution and service designs have correctly included the current operational environment and the business and operational needs.
• Validate the outcomes of design, to ensure they meet operational, technical, architectural, service support and user needs for agreed BAU service delivery.
• Flag any potential service design risks and escalate them as appropriate.

Responsibilities

We are looking for someone who:
• Has the ability to lead, influence and motivate colleagues in the delivery of digital services.
• Has skills and capabilities drawn from a career in IT management.
• Has the ability to communicate effectively across organisational and technical boundaries, understanding the context and successfully reacting and responding to challenge.
• Has experience of delivering IT services using an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products.
• Will help set direction and embed good practice within our teams.
• Can drive ‘right first time’ principles to enable smooth service introduction and reduce unnecessary operational exceptions and costs.