Service Designer

You are a Service Designer who is confident working in a fast-paced environment and within multi-disciplinary teams. You should be a quick and curious learner who is able to build capabilities around service design and human-centred design mind-set.

You are confident in practicing Design Thinking and have the ability to move from design thinking to design doing simultaneously. You are excited about experimenting in real-life environments, along with an openness to new ways of prototyping and testing products and services; always with a goal to develop innovative solutions to problems that matter to customers.

Essential requirements:
●    Deep expertise in ethnographic and immersive customer research
●    At least 3 years experience in delivering end-to-end service design projects
●    Strong track record of collaborating with product owners, technical teams and data                   scientists
●    Expertise of human-centred design processes and curiosity to adopt new approaches to          product and service development
●    Knowledgeable about wide range of service design tools and methodologies
●    Adept at guiding teams of colleagues, partners, and start-ups towards a uniting vision
●    A passion for building impactful solutions and able to balance value and cost
●    Have an understanding of the back-end system of a service – the processes, regulations,         tools, technology and design system
●    Experience running and managing field experiments from clarifying the hypothesis to set          up and measuring results
●    Capable of prioritising tasks when working on various projects, making intelligent and               intuitive decisions when needed
●    Ability to move from insights into prototypes and experiments through preferred digital tools such as Figma, Adobe XD etc.

Desirable:
●    A Bachelor’s degree or equivalent in a design-related discipline
●    Expertise in Adobe Design Suite (Illustrator, InDesign, etc)
●    Interested in the startup world from FinTech, InsureTech to mobility as a service
●    Comfortable steering internal or external design workshops
●    Worked with agile methodologies and scrum teams
●    Knowledge around lean-UX and start-up methods