Service Designer

About You:

Putting the user at the heart of your design process, you’ll be passionate about designing end-to-end user-centred services that are simple enough for everyone to use. You’ll play a key role in building our capability to design and continuously iterate world-class, user-centred, inclusive services for internal and external users.

Key Responsibilities:

As a service designer, you’ll be part of the user-centred design team and HMCTS’ growing design community of practice. You’ll be working on new and improved courts and tribunals services that anyone can use to get access to the justice they need.
You’ll be expected to:
• map end-to-services and understand how they fit into wider societal, service, system and organisational contexts
• work in an agile, cross-functional teams to develop and realise design concepts at pace within complex, fast-moving transformation programmes
• facilitate the co-design process, bringing users, stakeholders, agile teams and individuals together to frame problems and encourage a sense of shared purpose
• visualise whole services from front-stage to back-stage, working with technical and operational delivery and support teams to design efficient, intuitive external- and internal-facing interfaces supported by common technology components and platforms, data and support models
• understand and communicate the cost of failure demand to users and the organisation, including identifying and understanding potential barriers to change (cultural, legislative, societal etc) and use data to help service managers prioritise change activity
• support, coach, mentor and train other designers, helping set and communicate good practice to improve quality and consistency across HMCTS’ transformation programmes

Other duties:

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Responsibilities

Please refer to Job Description

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service
• Working Together