Service Designer

Overview
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We’re looking for a Service Designer to join our Service Design team here at Citizens Advice.

Our team works to design and develop services that truly meet the needs of our service users.

You’ll work with service users, frontline staff, subject matter experts and stakeholders, alongside other researchers and designers, to design new services.

As a member of the service design team you’ll be involved in every stage of the design process. You’ll be:
●       working to understand user need and the strategic
direction of the organisation
●       generating service concepts
●       planning and facilitating co-design workshops
●       actively prototyping and testing design ideas

You’ll need experience applying the service design process in a fast paced, iterative environment.