Service Designer

Position

You will be excited by the opportunity to:

• Work across a mixture of private and public sector projects, always with the aim of creating innovative solutions and user journeys that put the user at the centre of the design process.
• Influence stakeholders to advocate for the user and shape project roadmaps to deliver the right thing at the right time.
• Think across digital, physical and human interactions to bring together all elements of a user journey, for all users, in a way that aligns with business goals.
• Work on projects throughout the delivery lifecycle (discovery through to live), adapting your focus to shape a roadmap relevant to project phase.
• Get stuck in across multiple disciplines, from working with user researchers to understand user needs – to the production of artefacts, prototypes and designs alongside interaction and content designers to demonstrate future visions.
• Work with our technical consultants and developers to specify requirements for service development; and align our service visions to technical constraints.
• Develop Informed’s UCD thinking, practice and methods – to maintain our position at the forefront of digital transformation.
• Mentor and coach graduates and early-career colleagues to strengthen our community of practice, building for our future success.

Requirements

You will have:

• Experience of working in a user centred design team as a service designer or other related role from a consultancy, agency or in-house setting.
• Evidence of having developed user journeys, service maps and blueprints
• Knowledge of user centred design principles and best practice
• Facilitated workshops and co-design sessions to explore the ‘art of the possible’
• A degree qualification, or equivalent experience, in a related discipline
• Excellent communication skills, to work with colleagues and senior client stakeholders – understanding how best to position findings to communicate with different levels of seniority and experience.