Service Designer

Capability

• Use service design tools to build a user journey map that identifies problems and issues within a service that need to be addressed.
• Plan and execute co-creation workshops with partners to propose the most viable solution for a given problem.
• Find opportunities to improve user experience across different touchpoints and articulate the dependencies and complexities across them to partners.
• Produce service design blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals, for the creation and evolution of products and services.
• Use prototypes to communicate product-line concepts, narratives, and experience value propositions.
• Understand how to structure research and basics tests to reduce the risk of confirmation bias and one other type of bias impacting the results.
• Build designs with an information structure and navigation that anticipate user paths and logical process flows.
• Knowledge of Agile or Lean UX or product methodologies and experience working in a collaborative, agile environment is a plus.