Service Designer

The main responsibilities of the post are:

– Plan and design high-quality digital services, based on user needs and sets of related stories in accordance with CCS design standards.
– Collaborate with other disciplines such as architecture and security to understand what needs to be built conducting quality assurance, peer review/critiques, fact checking and accessible design reviews as required.
– Identify opportunities to improve system robustness, resilience and stability helping team members identify ways to improve services and user journeys by simplifying complex experiences and improving content within interactive services.
– Coach and mentor junior designers and effectively oversee and manage the work of interim agency designers and external delivery partners as appropriate.
– Comply with agreed security standards and specifications to design, create, test and document new or amended software by following and applying secure software development principles and practices.
– Maintain and support products according to CCS and Government Digital Services standards developing collaborative relationships with subject matter experts, programme owners and other stakeholders.

Responsibilities

– Proven experience designing digital and non-digital content and services which are accessible, usable, and based on user needs (including designing to support those with assisted digital and accessibility issues).
– Familiarity and knowledge of GOV.UK design patterns, style guidance, plain English standards and/or the GDS service manual.
– Experience of working within multidisciplinary teams within a collaborative agile environment.
– Proven stakeholder manager, communicator and relationship manager experienced building and developing understanding and support of user-centred design.
– Experience at organisational and decision-making skills whilst maintaining effective performance in complex and challenging circumstances.

We’ll assess you against these behaviours during the selection process:

• Working Together
• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions