Service Designer

About the role…

The Service Designer role plays a key part in improving service related programmes working in the resource management team to delivery Customer focused projects. You will need to be flexible, organised, approachable, hardworking and self-motivated.  This role will enable you to contribute positively to the success of the business for the benefit of our customers.

You will need to provide technical advice and direction to internal and external stakeholders by applying detailed technical knowledge within an area of expertise and manage sensitive, detailed case or project based work.  Being efficient and proactive is necessary to be able to meet needs and react to operational demand within prescribed guidelines.

A key area of this role is to identify and map customer journeys through services, through all channels (web, face to face, phone, email, letter) and develop an understanding  of why, when and how customers use the service through User Research.

You will need…

• A qualification in your area of expertise, equivalent to BTEC, HND, HNC, NVQ level 4/5 or relevant experience of five years
• To be able to empathise, build trusting relationships, persuade and negotiate with colleagues at all levels to drive change which benefits the customer and the organisation
• To ensure all relevant customers and company information is captured and recorded accurately
• The ability to work independently under pressure and within tight deadlines
• The ability to work with others to deliver key outcomes

For more information about this role please see the Job Description/Person Specification.

Special Conditions…

• Ability to travel