Service Designer

Your tasks:

As a Service Designer in the Expert Services department, you will assess the service requirements from the customer segments for the product business, including product-related services. This covers the entire quotation process. Your tasks in detail:

Support of sales and service management in presales or in the preparation of an opportunity (~15%)

• Consulting with profound knowledge of the service portfolio of Technology Sourcing as well as the capabilities and strengths of the individual internal departments
• Presentation and explanation of Computacenter services to customers
• Development of service approaches to convince the customer of Computacenter’s capabilities

Service design (~70%)

• Detailed analysis of customer requirements, e.g. on the basis of an RfQ, RfI or RfP tender document
• Development and coordination of an efficient and innovative service design based on an overall end-to-end solution according to customer requirements
• Function of the solution lead for tenders in the product business incl. product-related services
• Definition of deal features to serve the governance process.
• Involvement of all internal departments involved incl. all necessary cost inquiries
• Planning and steering of workshops
• Evaluation of risks and opportunities in the respective solution design incl. necessary (counter-)measures to limit the risks (risk mitigation)
• Documentation of the overall solution in the defined solution design template
• Preparation of proposal texts
• Preparation of proposal presentations
• Coordination of 3rd party solution elements and benchmark with the internal, central departments
• Carrying out or supporting the due diligence process
• Development of new services for our GTS departments
• Collaboration on innovation projects
• Coaching of team colleagues

Handover to Transition and Business Take On (~15%)

• Close coordination with the Transition and Business Take On Manager (TTO Manager)
• Document preparation and handover to the TTO Manager after winning a tender
• Supporting the first phase of a TTO project

Your profile:

• University degree (with a degree in business informatics, business administration or related fields) or comparable professional training.
• At least 4 years of professional experience with proven experience in product tenders or 2 years as a Service Design Associate
• Well-founded methodical competence as well as profound process-technical understanding of the relevant technologies and services in the product business
• First experience in international tenders
• Project management skills
• Good market and competitive knowledge
• Customer orientation paired with good analytical and conceptual skills
• Practical experience in the comprehensible, target group-oriented presentation and management-oriented presentation of IT issues
• Ability to translate complex interrelationships into a meaningful offer
• Experience in translating client-specific strategies and needs into a solution design
• Able to present facts to clients in a relevant format
• High degree of self-reliance, commitment and ability to work under pressure   Good command of written and spoken English
• Personal flexibility and high willingness to travel