ARCHIVED Agency / Consultancy Full Time
Service Designer
Fjord
The Service Designer contributes to activities on projects, including client workshops, creative brainstorms, and service definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating services that make a difference.
As a team, we:
- Bring together research, design, business and technology to shape the services of the future.
- Use insight to drive our strategic thinking and place the human at the centre of what we do.
- Work collaboratively with our teams and clients.
- Nurture a new generation of talented design practitioners.
- Lead, lean in, be creative, and have fun.
Working together, we will:
- Have specific opportunities to use design theory and practice to make a difference in people’s lives.
- Engage in ongoing activities that enable us to learn, practice, and evolve our discipline.
- Collaborate on products and services that change the way our clients do business.
As a Service Designer, you will:
- Use design research techniques to uncover customer needs and pain points.
- Understand, analyse and map complex journeys and processes.
- Support the development of service concepts, blueprints and other service design artefacts.
- Work collaboratively with multi-disciplinary team members and clients.
- Have strong communication skills and be confident presenting and defending your design decisions.
- Support new business development efforts by providing expert information in pitch efforts and client meetings.
- Attend and help plan studio and community events, workshops, and conferences as a Fjord ambassador.
Qualifications
Your experience:
- Relevant experience in service design or related role such as user experience design or design research
- Passionate about service design creating human-centred services.
- Knowledge of existing and emerging service design tools and methods.
- Strong communication skills both verbal and written.
- Experience in running online and offline workshops.
- Proven history of delivering results on time and within budget.
- Accustomed to working collaboratively with clients and cross-functional team members.
Set yourself apart:
- Experience producing user experience design deliverables such as screen flows, wireframes and prototypes.
- Experience quantitative research methodologies and drawing insights from data.
- Comfort with ambiguity yet unstoppable drive to create order out of chaos.
- Ability to communicate with clients and partners about design methodologies and artefacts.
Job Details
| Date Posted | March 3, 2021 |
| Status | Active |
| Location |  Scotland |
| Industry | Agency / Consultancy |
| Type | Full Time |
| Position | Mid level |
| Job Expiry | May 2, 2021 |
| Salary | Unspecified |