Service Designer

Job description

This is a key leadership role for the MMO which is key to meeting MMO’s aspirations of efficient customer focused delivery that evolves with policy intent and technology advances.

To lead, deliver and maintain the service design for MMO. They will documenting of a baseline and then focus on identifying opportunities to streamline delivery through business process change, challenging and changing roles and responsibilities and defining business requirement for technology support.

The role will include:

• Leading service design assignments, creating clear documentation of how our services operate, how they are supported by systems and people, and leading service design improvement delivery
• Leading the identification is technology changes or additional support required at a strategic service level
• Leading the development of detailed business requirements for system development and process change requirements
• Lead the approval of change through the business design authority
• Lead on the quantification of business process change benefits to support prioritisation and business case development as required
• Lead the engagement with stakeholders (Policy, operations, digital etc) to successfully redesign business processes and all that goes with that

The role will work with the Executive Leadership Team and Senior Leadership Team across the organisation to deliver service designs / business analysis aligned to the strategy