Service Designer

We are looking for a highly strategic and client-centric Service Designer who is well versed in design thinking, and the application of these techniques to uncover, identify and understand customer interests, motivations and behaviors, then work iteratively and collaboratively towards experiences that meet the customer needs.

You’ll be excellent at communicating with a broad range of stakeholders – and know how to handle a difficult conversation. Your expertise in solving complex problems means that you’ll be good at spotting problems and working with your team to identify how to fix them.

Service Designer Role:

• Use design thinking techniques to identify opportunity areas for new experience, propositions, products, and services, then help converge thinking around feasible, viable and desirable solutions
• Able to coach and build an organization’s capabilities, particularly with the basics of design with a human-centered approach.
• Work autonomously in the strategic ownership of larger, more complex projects from the client briefing through to final recommendations and delivery
• Facilitate the creation of design artifacts – e.g. personas, as-is and future state customer journeys, service blueprints, storyboards, prototypes, etc.
• Help to drive and develop our service design methodologies and toolkit

Service Designer Requirements:

• High level of experience in planning and conducting user research.
• High level of experience in planning and conducting collaborative workshops and co-creation sessions in multi-stakeholder environments.
• Experience creating detailed, and scalable user journeys and service blueprints.
• An outstanding portfolio of work demonstrating strong customer insight-driven design thinking across a diverse range of projects
• Experience formulating novel research and development programs that iteratively identify, test and refine new and innovative propositions, products and services.
• Previous knowledge within the telecommunications industry would be advantageous.

We are actively hiring for a number of Service Designers to join our team on a full time permanent and contractual basis.