Service Designer

Job Title

: Service Designer

Level of Experience

: Senior

Company

: Aguila IT Consulting

Job Location

: Slough, UK

Apply Email ID

: View email address on aguilaitconsulting.co.uk

Company Background

Role : Service Designer

Location: Slough, UK

Duration: 6 months (with 12 month extension)

Key Requirement : Security Cleared

Service Designer Role:

Service Designer defines the key service level requirements by understanding business priorities and thereby effectively translating business demand into well-defined business service and shaping the way customers experience these services.As a Service Designer you`ll be using these requirements in defining, maintaining and refreshing Service Level Agreements, Operating Level Agreements, Underpinning Contracts while ensuring the delivered customer experience can be properly monitored and measured.

Responsibilities:

Defining and Managing Service and Service Level Requirements

Designing the Service Structure and Service Topology with transactional flows

Designing and Implementing the Support Model with Internal support teams and 3rd party suppliers

Defining and Managing the Service Acceptance process

Creating Underpinning Contracts with 3rd party suppliers on agreed service levels

Ensuring ITIL Problem, Change and Incident Management processes are designed and agreed with internal and external stakeholders

Creating Capacity Plan in agreement with the proposed solution and service roadmap

Managing stakeholders, partners and suppliers

Assuring quality throughout the project delivery lifecycle

Management Reporting and Support

Skills and Experience:

10+years work experience

ITIL foundation/Intermediate/ masters certified

Excellent communication skills, basic facilitation, with collaborations skills, able to communicate and building confidence to operate at all levels

Ideally a working knowledge of telecom domain particularly BSS

Self-motivated, able to work with significant autonomy

Creative thinker, able to generate and deliver on improvements to working practices

Understand what great Service looks and feels like and pre-empt service issues before they arise

Understand who your customers are and their needs

Ability to influence peers and project team members

Collaborate with suppliers via the most appropriate communication style

Develop stakeholder relationships and build networks to achieve short- and long-term goals.

Strong presentation, verbal and written skills

Knowledge of Sparx, BMC Remedy and Service Nowtools a plus

Knowledge of Digital, Network, Channel services a plus