Service Designer (contract)

We are Hippo Digital.

We’re a digital service design consultancy who work closely with our clients to

create digital products and services that work for everyone.

People are at the centre of everything we do. We support and grow the people we work with and come together as a community to solve problems.

We take a common sense approach to getting things done. We do not abide by dogma. We get things wrong and that’s ok. We learn from it and adapt. We stay curious and never stop learning.

About The Role

What you will do

• • Design end-to-end journeys which meet the needs of users and give the client the outcome they need
  • Plan and organise how the people, infrastructure, communications and components of the service come together within the service
  • Help to improve the relationship between the service provider and its customers advocating for user-centered design
  • Make sure that the service is designed to be operable as well as user centred
  • Engage with agile, multidisciplinary teams with a user-centred design process
  • Learn from insights from user research and metrics to define and improve the service, and explain your decisions clearly
  • Run workshops with your team and stakeholders
  • Work with the Hippo design community to share best practice to ensure high standards

Requirements

You will need

• a wide knowledge range of UX and service design techniques
• experience of user-centred design practices
• great communication skills – you will be comfortable explaining design decisions in a way that other people understand
• experience of research analysis techniques including quantitative analysis such as analysis specification, verbatim coding, and text analytics
• specialist knowledge of digital design practices, tools and techniques
• experience of planning and conducting user research
• the passion to sell the benefits of service design to people who are unfamiliar with the discipline