Lead Service Designer

The role

We have an exciting opportunity for 2 Lead Service Designers who will be based within Digital Services. Digital Services brings trusted design, data, and technology know-how to the delivery of lifelong learning and is aligned with the Digital, Data and Design Profession which provides for communities of practice which supports professional development.

The initial focus of this role will be to support the Student Services Portfolio whose ambition it is to ensure services and products are highly user-centric and designed with the user (whether student or colleague) in mind ensuring best possible outcomes. The Portfolio is looking to champion new ways to deliver value as well as generating income, with a focus on making our services easier for all that use them.

We are looking for 2 Lead Service Designers with extensive experience of designing services with users at the centre. You will have experience of working in agile teams and engaging with stakeholders across the business to collaboratively develop a service strategy and vision based on user needs. You will also have experience leading and coaching other designers and bringing out the best in your people.