Senior Service Designer

The roles will require close coordination across the Matrix Programme Team, with functional process design leads, with the future appointed Systems Integrator and SaaS technology leads, with Department leads and with other colleagues in the UKSBS programme team. Additionally, the Matrix programme is currently developing a future Target Operating Model, this work is being led by KPMG, and the roles will need to engage and contribute to this work to help deliver the best possible Operating Model for the cluster.

These are exciting opportunities, implementation and transformation programmes of this scale are rare. All roles will provide a fantastic insight and involvement into a complex implementation and change programme. We are looking for the best possible candidates, open to innovation to help support our activity and inputs into the programme.

To do this role well you will need:

• The ability to distil complex information or multiple ideas/methodologies into one clear direction for the team
• Experience of partnering with and managing external suppliers and consultants to deliver shared outcomes
• Proven experience in influencing, changing and impacting critical decisions with both internal and external stakeholders
• Experience in engaging, motivating, and mentoring colleagues, acting as a role model to inspire and empower others
• Shared Service, HR or Finance Service experience desirable