Service Designer

The Marketing Department is opening a vacancy for a Service Designer / Customer Experience Design Manager

Qualifications and experience

• Higher education in economics / banking / management / marketing / sociology / psychology
• Knowledge and practical experience in using Design Thinking / Service Design, Customer Value Proposition, Customer Journey Map / Service Blueprint
• Experience in implementing Service Design projects
• Experience in organizing and facilitating group work, including ideation workshops
• 1+ years of experience as a service designer
• 1+ years of experience conducting qualitative research (including UI/UX research, testing app prototypes and idea concepts, user research, in-depth interviews, surveys)
• Experienced Miro user

It will be an advantage if you have:

• Experience working with corporate business
• Experience in product development/marketing/customer experience departments
• Experience working in teams working in Agile format
• Experience in conducting quantitative research
• Experience in conducting training

What awaits you:

• Close interaction with representatives of the relevant business function regarding the creation and development of products/services
• In-depth study of customer needs and expectations when interacting with a specific product/service, studying the experience of competitors
• Conducting user research, testing interface prototypes or concepts, in-depth interviews, etc. independently
• Organizing quantitative and qualitative surveys on improving customer experience with external resources
• Development of further recommendations for the development of products and services according to research results, participation in the further implementation of solutions
• Preparation of reports, presentation of results (conclusions, recommendations).
• Creation of Customer Journey Map / Service Blueprint and value propositions for products and services
• Facilitation of cross-functional teams within service design projects.
• Development of internal competence in Service Design in business functions, participation in projects to increase customer-centricity in the company