Service Designer

Main responsibilities:

• conducting user research (interviews, observations, analysis of customer behavior);
• analysis and interpretation of customer feedback (CSI, NPS, reviews, complaints);
• creation and updating of Customer Journey Map (CJM), process maps;
• preparation and holding of working meetings, facilitation sessions;
• visualization of research results and proposals (Miro, Figma or others);
• coordinating actions with different teams to implement improvements in service processes;
• control over the performance of one’s own tasks and adherence to deadlines.

Candidate requirements:

• from 1 year of relevant experience;
• higher education in marketing, sociology or related fields;
• understanding of service design and customer experience principles;
• knowledge of user research stages (interviews, observations, journey analysis);
• experience in creating CJM, process diagrams and visualizations;
• Proficiency in Miro, Figma or similar tools;
• knowledge of the basics of customer experience analytics (CSI, NPS) and the ability to draw conclusions based on data;
• ability to prepare and conduct facilitation sessions;
• skills in clear communication, presentation and argumentation of proposals.