Lead Service Designer

Service design is at the heart of our Digital office design process. Our Designers are a diverse and passionate team of strategic, empathetic, Tactical, and creative thinkers who envision, and craft digital services based on deep understanding of customer needs as well as business needs.

The Service Design Lead contributes to activities on projects, including client workshops, creative brainstorms, and service definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating services that make a difference.

The Service Design Lead owns leading the delivery of service design projects, managing multi-disciplinary teams of designers and is responsible for the quality of project deliverables. The service design lead will be hands on with delivery project work but also comfortable providing design leadership and managing client relationships. This is an opportunity to be part of a team that is creating a positive impact for our clients by creating and scaling our services to make that difference to reduce costs, reduce time, increase customer satisfaction, and improve customer success.

The service design lead will work with UX designers, Researchers, and design architects to drive improvements to journeys. These journeys should be measurable and scalable across multiple projects and entities.

Specifications:

• 6 months working in financial services,
• 3 years’ experience in an Experience Design role or similar
• Design Thinking, Creative outputs and experience of industry standard software & Prototyping tools– Sketch, Adobe Creative Cloud, InVision
• Experience of using road mapping software such as Pendo, A-ha or similar
• Holding a degree in Graphic design, interactive media design, Psychology or similar
• Impressive and varied design portfolio
• Experience designing complex user flows and journeys derived from user stories and business requirements
• Experience working in Agile methodology
• Experience working within startup environment
• Human Centered Design Practises
• Sketching wireframing or mapping skills
• UI Design experience with component library