Senior Consultant – Service Designer

Sia Partners in the UAE is looking for a Senior Consultant with Design Thinking background.

We need someone who has experience working in design-centric projects, capable of managing senior stakeholder relationships, and able to form innovative end results. The role will require engagement across all stages of the design process: from ideation to finally integrating solutions into seamless customer experiences.

If you have been involved in designing impactful experiences across a range of projects, eager to better customer experiences digitally and in-person, and willing to be a part of a next-generation consulting firm, then please apply.

Some of your key responsibilities are as follows:

• Advocateservice design and work with teams to design products and services geared towards seamless customer experience
• Engage in the Design projects from understanding user’s experience, idenfying gaps and realising solutions for optimal user experience.
• Participate in the delivery of a range of projects, defining project scope, goals, and deliverables in collaboration with key stakeholders.
• Establish relationships and liaise with key stakeholders throughout the project lifecycle.

Qualifications

To qualify, you must have

• Recent relevant work experience of at least 3-5 years, working collaboratively across engineering, product management and user research teams
• BA/BS degree in service design, graphic design, human-computer interaction, or a related field or equivalent combination of education and experience
• Proven designs and experience of launched services that have been implemented in the real world
• Deep expertise in design thinking/human-centered design
• In-depth knowledge and experience within a relevant service design discipline (Systems Design, Business Design, Industrial Design, Graphic Design, Interaction Design)
• Ability to work within a self-directed culture and navigate ambiguity
• A dedication to teamwork and integrity within a professional environment
• Experience in a Scrum-based production process
• Experience defining or working with a design system
• A high proficiency in verbal and written Arabic is desirable