Senior Service Designer

Key Accountabilities
•    Shape future experiences by using research, design, business and technology
•    Uncover customer and business needs and pain points by using design research techniques
•    Be human and eco-system centric
•    Understand, analyse and map complex journeys and processes
•    Develop service concepts, blueprints and other service design artefacts
•    Attend and help plan client workshops and internal events, workshops and conferences
•    Possess powerful but especially empathic communication skills, verbal and written. Convey confidence while presenting and defending design decisions
•    Work collaboratively and empathise with multi-disciplinary team members and clients

•    Support new business development efforts

Core Competencies
•    Human and eco-system centric– Demonstrated understanding of how people interact with each other and with digital products and the ability to develop solutions related to those interactions.
•    Process obsessed –  Demonstrated understanding of deconstructing complex processes which include complexities regarding human behavior and emotions.
•    Fueled by curiosity and hungry to learn – A relentless passion to enhance the quality of experience we design by exploring new methods and tools.
•    Driven – Proactive, self-starter. Commitment to tackling obstacles, establishing aggressive goals and supporting the team to achieve them.
•    People first – Ability to deploy sensing and intuitive skill to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment. Bias toward collaboration and interest in the success of colleagues.
•    Integrity – Understanding that clients, colleagues and partners are on a shared journey. Demonstrable self-belief and in-depth understanding of own behaviour’s impact on others.
•    People engagement – Running online and offline workshops confidently and effectively.
•    Efficient – Proven history of delivering results on time and within budget

Key skill areas
•    Agile working
•    Digital first
•    Evidence and context-based design
•    Experience of working within constraints
•    Facilitating decisions and risks
•    Prototyping (sketching to digital prototypes) and user testing
•    E2E focus; from strategy to implementation
•    Creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes
•    Flexibility and resilience for rapidly changing client and business needs
•    Ability to learn new software quickly
•    Willingness to broaden skillset into adjacent specializations while refining mastery of primary skillset

Education – Qualifications, Accreditation, Training

•    BS/MS in Service Design, Experience Design, or related fields
•    3-5 years of demonstrated experience in creating and implementing digital services and experiences
•    Superior knowledge of all Adobe products, including InDesign and Illustrator, Sketch and/or Figma