Service Designer

• Shape future experiences by using research, design, business and technology
• Uncover customer and business needs and pain points by using design research techniques
• Be human and eco-system centric
• Understand, analyse and map complex journeys and processes
• Develop service concepts, blueprints and other service design artefacts
• Attend and help plan client workshops and internal events, workshops and conferences
• Possess powerful but especially empathic communication skills, verbal and written. Convey confidence while presenting and defending design decisions
• Work collaboratively and empathise with multi-disciplinary team members and clients
• Support new business development efforts

Knowledge / Experience / Competencies Required

Core Competencies

• Human and eco-system centric– Demonstrated understanding of how people interact with each other and with digital products and the ability to develop solutions related to those interactions.
• Process obsessed – Demonstrated understanding of deconstructing complex processes which include complexities regarding human behavior and emotions.
• Fueled by curiosity and hungry to learn – A relentless passion to enhance the quality of experience we design by exploring new methods and tools.
• Driven – Proactive, self-starter. Commitment to tackling obstacles, establishing aggressive goals and supporting the team to achieve them.
• People first – Ability to deploy sensing and intuitive skill to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment. Bias toward collaboration and interest in the success of colleagues.
• Integrity – Understanding that clients, colleagues and partners are on a shared journey. Demonstrable self-belief and in-depth understanding of own behaviour’s impact on others.
• People engagement – Running online and offline workshops confidently and effectively.
• Efficient – Proven history of delivering results on time and within budget

Key skill areas

• Agile working
• Digital first
• Evidence and context-based design
• Experience of working within constraints
• Facilitating decisions and risks
• Prototyping (sketching to digital prototypes) and user testing
• E2E focus; from strategy to implementation
• Creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes
• Flexibility and resilience for rapidly changing client and business needs
• Ability to learn new software quickly
• Willingness to broaden skillset into adjacent specializations while refining mastery of primary skillset

Education – Qualifications, Accreditation, Training

• BS/MS in Service Design, Experience Design, or related fields
• 3-5 years of demonstrated experience in creating and implementing digital services and experiences
• Superior knowledge of all Adobe products, including InDesign and Illustrator, Sketch and/or Figma