ARCHIVED Agency / Consultancy Contract

Service Designer

Mirradical

Engage in developing government services such as municipal services, re-design services to enhance customer experience.
Manage service design workshops, use different tools to identify customer persona, design customer journey before and after.
Experience in putting the transformational plan to digital services.
Good research skills and engaging with customers to understand the problem in services and the channels of service delivery.
Able to train on service design tools, and develop training manuals for entities.
Uses system related to UI and UX and service design.