Service Designer

Your Responsibilities

• Leading the Service Design and Interaction Design activities on projects, including client workshops, creative brainstorms, interaction design, and service design definitions.
• Creating and developing a human-centered design process that spans all phases of development, from framing a problem to creating concepts for launch.
• Responsible to understand user needs, identify design opportunities, and create meaningful user experiences.
• Conduct in-depth research to understand the user needs by developing deep insights, generate concepts, and craft how people will interact with the products and services.
• Developing system maps, user goal models and UX and other performance metrics that directly inform the design of system components.
• Hands on experience with various design methods and practices to design experiences, and lead the team in determining which are the most appropriate to use.

Your Qualifications

• Strong skills in collaboration and prototyping tools such as Adobe XD and Figma.
• Ability to create experience maps, user journeys and service blueprints and interaction models, flows.
• Experience with driving and applying user-centered design processes. Accustomed to working collaboratively with customers and cross-functional team members.