Service Designer

Job Description

We are looking for a seasoned, service minded designer to help us envision what a simple, trusted, and connected experience looks like for our customers across spaces & products in health & wellness. As a designer, you will partner closely with product managers and other designers. You will represent & advocate for customers & associates by providing experience design strategy in a defined space and staying involved in the end-to-end process of execution.

Qualifications (Non-Negotiables)

• Hands-on service design experience in multi-product ecosystem is a MUST.
• Have work samples for journey mapping & service blueprinting – real work experience.
• Can do attitude/Growth mindset: up for challenges.

Nice-to-haves

• Bonus if you have working experience in any of the followings:
• Experience in healthcare industry.
• Experience in understanding & documenting workflows across digital platforms.
• Communication Strategy
• Digital Product Strategy
• Quant and/or qual research skills
• Creative Writing
• Digital Marketing Experience
• Analytics

Key Responsibilities

• Improving digital healthcare experience for customers & associates
• Creating Omni-Channel Customer Journeys
• Presenting & storytelling to get cross-functional engagement & buy-in
• Prioritizing problems and opportunities with stakeholders to make things happen.
• Design, present, and deliver the service blueprint.
• Discover, visualize, and communicate existing services via research, prototype, journey map, and service blueprint.