Service Designer

The Opportunity

As a Junior Service Designer, you will enable service experiences that are designed around the people that use them! This role is both strategic design thinking and design doing. This is a multidisciplinary design role where you will use the full range of your experience, exercising your skills in service design, research, strategy, and product design.

What You’ll Do

• Craft and deliver compelling stories and design solutions to our team and partners that communicate insights, concepts, plans and impact.
• Analyze service journeys and propose actionable recommendations to improve user experience or operational efficiencies. Support the alignment between user experience and backend processes.
• Plan and implement studies to uncover pain points across the service journey using both quantitative and qualitative approaches.
• Identify new opportunities to improve systems and processes with technology. Collaborate with our UX designers to prototype a service experience and participate in research to evaluate assumptions.
• Facilitate workshops that uncover customer/employee/user problems, identify enterprise opportunities and reveal new solutions
• Work with the team to define success metrics for a service design initiative and track progress post-launch.
• Advocate for the benefits of service design with our colleagues and collaborators to help them understand the value